Refund Policy
A Legal Disclaimer
1. Overview
At FreshFold Laundry & Cleaning Solutions, we are committed to delivering reliable, high-quality service. Due to the nature of our services, refunds are handled in a fair and structured manner based on service performance and client compliance with our policies.
By booking a service, you agree to the terms outlined in this Refund Policy.
2. Laundry Folding Services (Pre-Washed & Dried Only)
Non-Refundable Situations
Refunds will not be issued in the following cases:
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Laundry was not properly pre-washed and fully dried prior to pickup
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Items had pre-existing damage, stains, or odors
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Laundry was found to contain insects, pests, or rodents
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Service was refused due to violation of our Terms & Conditions
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Client dissatisfaction based on preference (e.g., folding style)
Service Quality Issues
If you believe your laundry was not folded to a reasonable standard:
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You must notify FreshFold within 24 hours of delivery
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We may offer a re-fold service at no additional cost
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Refunds are not guaranteed and will be reviewed on a case-by-case basis
3. Cleaning Services (Residential, Airbnb, Commercial)
Satisfaction Guarantee (Limited)
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If you are not satisfied with your cleaning service:
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You must report the issue within 24 hours of service completion
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FreshFold will offer a re-clean of the specific area(s) at no additional cost
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Refunds will only be considered if the issue cannot be reasonably corrected
Non-Refundable Cleaning Situations
Refunds will not be issued for:
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Conditions beyond the agreed scope of work
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Pre-existing damage or excessive buildup
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Lack of access at the scheduled time
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Issues reported after the 24-hour window
4. Cancellations & Missed Appointments
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Cancellations made with adequate notice may be rescheduled at no charge
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Late cancellations or missed pickups may be subject to a service fee
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No-shows or repeated cancellations may result in service restrictions
5. Pest & Contamination Policy (No Refunds)
If laundry is found to contain insects, pests, or rodents:
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Service will be immediately refused
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Laundry will be returned in the same condition
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No refunds will be issued
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The client will be responsible for 100% of any related costs, including:
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Extermination (one-time or recurring)
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Cleaning and sanitation
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Equipment or facility impact
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6. Refund Processing
If a refund is approved:
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It will be issued to the original payment method
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Processing time may take 5–10 business days depending on the payment provider
7. Discretion & Final Determination
All refund decisions are made at the sole discretion of FreshFold based on:
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Service conditions
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Compliance with policies
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Documentation and communication
8. Contact Us
To report an issue or request a review:
📞 1-888-711-2194
🌐 www.usefreshfold.com